Privacy policy

Information we collect

We collect information you provide and information collected automatically:

• Order & contact details — your name, email, phone, shipping and billing address, and the items you order.
• Payment information — card payments are processed by our payment provider, Stripe. We never receive or store your full card number; we only receive a confirmation and limited details such as the card brand and last four digits.
• Messages — anything you send us through our contact form, email or phone.
• Usage data — basic technical information such as your browser, device and pages viewed, collected through cookies and similar technologies to keep the site working and improve it.

How we use your information

• To process, fulfill and ship your orders, and to provide tracking.
• To respond to your questions and provide customer support.
• To send order and shipping notifications, and — only if you opt in — occasional updates or offers.
• To prevent fraud, secure our store, and meet legal and tax obligations.

How we share information

We do not sell your personal information. We share it only with service providers who help us run the store and fulfill orders — for example, our payment processor (Stripe), shipping and label partners, and the carriers who deliver your order — and only as needed to provide those services. We may also disclose information if required by law or to protect our rights.

Cookies

We use cookies and similar technologies to operate the store, remember your cart, and understand how the site is used. You can control cookies through your browser settings, though some features may not work without them.

Data retention & security

We keep order information as long as needed to provide our services and meet legal, accounting and tax requirements, then delete or anonymize it. We use reasonable technical and organizational safeguards to protect your information, but no method of transmission or storage is completely secure.

Your choices & rights

You may request access to, correction of, or deletion of your personal information, and you can unsubscribe from marketing emails at any time using the link in those emails. Depending on where you live, you may have additional rights under laws such as the CCPA or GDPR. To make a request, email supplyair@nice-supply.com.

Children's privacy

Our store is intended for adults and is not directed to children under 16. We do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. When we do, we'll revise the “last updated” date above.

Contact us

Questions about your privacy? Email supplyair@nice-supply.com or write to Nice Supply LLC, 12201 Elmwood Ave, Cleveland, OH 44111.